Professional Resume

Skyhawks Sports Academy, Spokane WA

Corporate Hiring & Engagement Manager, Franchise Support Member
2022 - Present

  • Management: Managed a team of 6 employees responsible for hiring and onboarding staff. Coordinated, implemented, and directed hiring strategies for 17 corporate area managers in 24 different territories across the country.

  • Staff Achievement: Managed hiring campaigns that has led to the hires of over 2,300 coaches and directors nationwide. These new staff members have had a tremendously positive impact in our local communities:

    • Increased positive evaluation rates by 13% nationwide.

    • Retention rates of our Coaches and Directors have increased by 37% nationwide

  • Onboarding: Played a pivotal role on the onboarding team to ensure staffing compliance with local business practices, and provided coaches with training in preparation for their upcoming roles.

  • Franchise Support: Provided hiring insights and strategies to 51 franchise territories, analyzing local market dynamics, and supporting initial growth for new franchise owners.

  • Strategy, Recruitment, & Interviewing: Conducted over 2,000 interviews with candidates across the country. Developed a communal strategic database which supported our Corporate Hiring team and Franchise Owners with our hiring efforts. Database includes interview scripts, customized staff tracking systems, communication templates, local market insights, and marketing materials.

  • Staff Engagement: Maintained weekly communication with 900 corporate coaches and directors, providing updates, expectations, and recognition of their work.

Eastside Timbers & Thorns FC, Gresham OR

Marketing & Communications Director, Web Designer, Goalkeeping Director, & Head Coach
Late 2018 – 2022

  • Management: Key member of our Club’s Leadership team that managed over 30 competitive coaches annually, as well as 150 recreational soccer coaches each season. Worked closely with our Club President and Board of Directors to help design and develop the Club’s new state of the art training facility. 

  • Website Development: Created and maintained the club's website, ensuring it operated at a premium level compared to competitors.

  • Fundraising: Led all marketing campaigns for the Club, including our Fall 2019 Fundraiser. This Fundraiser achieved a gross profit of $110,000—a 31% increase from the previous record and was the highest attendance Fundraiser in the Club’s 20 year history.

  • Recreational Program Growth: Increased Fall Recreational Soccer program registrations by 138% and expanded to three additional locations during my tenure. Spring program registrations grew by 38% in the same period.

  • Competitive Program Expansion: Marketing efforts led to a 26% increase in tryout registrations and a 10% increase in competitive program participation since 2018. This growth led to 5 State Championship teams, the 2nd most amongst all clubs in Oregon during my 4 years.

  • Financial Achievement: Boosted anticipated gross profit for 2021 to over $400,000, surpassing initial projections of $200,000-$250,000 due to growth in all of the Club’s programs. This allowed the Club to retain several key staff members throughout the pandemic.

  • Social Media Management: Managed nine social media platforms, driving unprecedented growth across all channels since 2018.

Western Washington Surf FC (Formerly Titans FC), Bellevue, WA

Senior Director, Marketing Director, Web Designer, Goalkeeping Director, & Head Coach
2016 – 2018

  • Management: Promoted from a Head Coach to a Senior Director within 4 months of employment to help drive club growth in one of the most competitive soccer markets in the country. Managed and educated coaches on our staff to help provide their players with a premium soccer playing experience.

  • Website Development: Developed and managed the club's website, which was recognized by our platform provider, SportsEngine, as one of the top web platforms on the West coast.

  • Social Media Management: Controlled all 5 social media platforms, achieving a 167% growth in engagement.

  • Competitive Market Expansion: Showcased the club beyond our established markets to surrounding schools and neighborhoods, increasing our total team count from 31 to an unprecedented 55. Additionally, we expanded into three additional satellite locations in the saturated Seattle soccer market.

  • Financial Achievement: Key player in transforming our small club into a relatively large soccer business with an annual income of nearly $1.6 million.

  • Community Engagement: Secured and showcased several new sponsorship deals, boosting the club's financial growth and engagement from local communities.

College & Youth Soccer Coaching

College Interim Head Coach, College Assistant Coach, College Goalkeeper Coach, Academy Head Coach, Academy Assistant Coach, Club Soccer Head Coach, Recruiter

2014 - Present

  • College Coaching: Approaching my seventh year of college coaching experience. Started coaching at the collegiate level with Western Washington University as a Goalkeeper Coach, moved to Portland, Oregon to Coach at George Fox University as an Assistant Coach, and was most recently the Assistant and Interim Head Coach at North Idaho University in Coeur d’Alene, Idaho.

  • WPL Academy (Formerly Surf Academy): Entering my 8th season with the Academy. Worked with the 2007 boys age group for 6 years. Coached with the 2010 boys age group for 1 year. Currently the Head Coach of the 2008 boys. Goalkeeper Coach throughout my entire tenure with the Academy.

  • Youth Club Soccer Coaching: Entering my 11th season of coaching at the club soccer level. Coached boys and girls at all levels aging from 3-18. Currently coaching a 2014 Girls team in Spokane, WA with Eastern Washington Surf.

Education

Bachelor of Arts in Literature with a Secondary Education Emphasis
Western Washington University, 2017

  • Originally set to graduate in four years (2011-2014), interrupted studies to pursue professional soccer career, forfeiting remainder of scholarship.

  • Completed degree requirements after returning to school full time, while also balancing full-time employment with Western Washington Surf FC.

  • Successfully completed the remaining 32 credits of my degree while working 46 hours a week and commuting three hours a day, five days a week from January to June 2017.

Skills and Experience

  • Management: 9 years of management experience, overseeing diverse teams at the club and corporate levels, driving operational success.

  • Sales: Proven sales experience, with a track record of meeting and exceeding targets.

  • Recruiting: 7 years of collegiate athlete recruiting experience, contributing to successful team building efforts and results. 3 Years of Corporate recruiting experience leading to several key additions to our Area Manager, Staff Sourcing, and Onboarding teams.

  • Customer Service: 10 years of customer service experience, consistently delivering exceptional service and fostering positive client relationships.

  • Writing: Demonstrated expertise in both creative and professional writing with 10 years of experience producing high-quality content across various genres and platforms.

  • Public Speaking: Skilled public speaker with 8 years of experience delivering engaging presentations and speeches.

  • Athletics: Former collegiate and professional athlete, with notable achievements including multiple school records at the goalkeeping position, 2 GNAC records for most career saves and minutes played, and serving as Team Captain during senior year at WWU.

  • Drone Pilot: Proficient drone pilot with 3 years of experience capturing aerial footage and imagery.

  • Photography and Videography: Extensive background in photography and videography, with 10 years of experience capturing compelling visuals.

  • Team Analysis and Scouting: 8 years of experience in team analysis and scouting, providing valuable insights and strategic recommendations.